Effective Date:

At Serra & SoothFeel Shop, shoppers on glowserrasoothfeelshopllc.com enjoy professional, clear, and efficient return solutions for all eligible products, including seasonal items.

Order Cancellations

Orders may be canceled within 12 hours prior to shipment. Once shipped, cancellations cannot be processed.

Return Conditions

Eligible items can be returned within 60 days of delivery, unused and in original packaging.

Refund Guidelines

Contact [email protected] to initiate returns. Refunds are processed within 6–9 business days.

Seasonal Gift Items

Seasonal gifts purchased during holidays have an extended return window of up to 90 days.

Shipping Responsibility

Serra & SoothFeel Shop covers defective or mis-shipped seasonal items. Customer-choice returns are customer-paid.

Exemptions

Holiday clearance, custom gifts, and final-sale items are excluded.